◆ Corrections & updates
Corrections & updates
Readers trust a review site less because it claims to be accurate and more because it shows what happens when it is not. Thesimplepromoco compares 9 brands for players in Australia, and details such as wagering rules, withdrawal limits and payment options change often. This page explains how we define a correction, how you can report one, and what our editors do once a report arrives.
What counts as a correction
A correction is any change that fixes information a reader could rely on when choosing a casino: bonus amounts, wagering requirements, withdrawal limits, payment methods, game availability, support channels or safer gambling tools. Fixing a typo, rewording a sentence for clarity or updating a screenshot without changing its meaning is a cosmetic edit. Corrections are logged with a note on the page; cosmetic edits are not.
- A review states a wagering requirement for the welcome bonus that the casino has since changed in its terms.
- A payment method such as PayID or a specific e-wallet is listed as available for withdrawals when it only works for deposits.
- The maximum withdrawal limit per week or per month is quoted incorrectly or applies only to a higher loyalty tier.
- A review says live chat runs around the clock when support is actually limited to certain hours in Australian time.
How to report an error
- The full address of the page and the name of the brand the error relates to.
- The exact sentence or table entry you believe is wrong, copied as it appears on our page.
- What you believe the correct information is and where you found it, ideally a link to the casino's own terms or help pages.
- A screenshot with the date you saw it, especially if the detail came from a cashier screen or a chat conversation.
editor@thesimplepromoco.com · Contact us
What happens next
- An editor confirms receipt of your report and records it in our corrections log.
- The editor checks the claim against the casino's current terms and, where needed, a fresh test of the cashier, bonus or support channel.
- If the report is confirmed, the review and any related comparison tables are updated with a visible correction note.
- We reply to let you know what was changed, or explain why the original information stands.
How reviews get updated
When a correction is confirmed, the editor responsible updates the affected review, changes the last-updated date and adds a short note describing what was wrong and what it now says. If the same detail appears in comparison tables or other reviews among the 9 brands, those pages are checked and corrected together so the site does not contradict itself. Daniel Whitmore signs off on changes that affect a ranking.
Frequently Asked Questions
How do I report an error on a review?+
Send an e-mail to editor@thesimplepromoco.com with the page address, the sentence you believe is wrong and what you think is correct. A screenshot or a link to the casino's own terms helps us verify it quickly. Reports go to one of our editors, Sarah Kennedy, Liam O'Brien or Chloe Hartley, who checks the claim directly against the operator's current information.
Can a casino ask you to change a review or ranking?+
Operators can point out factual errors the same way readers can, and we fix genuine mistakes. They cannot pay for, negotiate or request a better position, softer wording or the removal of criticism. Commercial relationships handled through partners@thesimplepromoco.com are kept separate from editorial decisions, and any change to a ranking must be justified by what our testing shows.
What happens if you decide the review was already correct?+
We reply and explain what we checked and why the information stands, usually with a reference to the operator's published terms at the time of checking. Terms sometimes differ between regions or change after a promotion ends, so we may add a clarifying line to the review even when no correction is needed. You are welcome to send further evidence if you disagree.