◆ Thesimplepromoco
Contact us
Thesimplepromoco is a small independent team reviewing online casinos for players in Australia. If you have spotted an error, want to ask how we rate the 9 brands we compare, or have a business enquiry, the addresses below go directly to the people who handle each topic. Clear details help us reply faster.
Editorial and corrections
Write to editor@thesimplepromoco.com. Include the page link, the exact sentence you believe is wrong, what you think is correct, and any screenshot or terms page that supports it.
editor@thesimplepromoco.com
General questions
Use info@thesimplepromoco.com for questions about the site, our reviews or how to read our ratings. Tell us which page you were reading and what you would like clarified.
info@thesimplepromoco.com
Partnerships and advertising
Contact partners@thesimplepromoco.com for commercial enquiries. Include your company name, the brand involved and your proposal. Partnership discussions never influence rankings, which our editors set separately.
partners@thesimplepromoco.com
Usually within 2 business days · Corrections & updates
Frequently Asked Questions
How quickly will I get a reply?+
We read every message and aim to reply within a few working days. Correction reports go to the editors first, because an inaccurate review can affect readers' decisions. Complex questions that require us to re-check a casino may take longer, and we will tell you if that is the case.
Can you help me with a problem on my casino account?+
We are not the operator, so we cannot access your account, release funds or overturn a casino's decision. Contact the casino's support team first and keep written records of every exchange. If you tell us about the issue, we may take it into account when we next revisit our review of that brand.
Can a casino pay to change its rating?+
No. Operators can contact partners@thesimplepromoco.com about commercial arrangements, but the ratings and rankings of the 9 brands we compare are decided by our editorial team, led by Daniel Whitmore, using our published methodology. Commercial contacts have no say in review scores or the order of our lists.
Where can I get help if gambling is becoming a problem?+
Please do not wait for a reply from us. In Australia you can contact Gambling Help Online at any time for free, confidential support, and you can register with BetStop, the national self-exclusion register. We are happy to answer questions, but specialist services are the right first step.